1. Introduction
The purpose of this policy is to explain how Replica Software collects,
protects, and uses personal data. Replica Software is committed to
ensuring that any personal data supplied by its customers or is
otherwise generated by its business activities is collected and
processed fairly and lawfully.
2. What Types Of Personal Data Does Replica Software
Collect?
Replica Software needs certain personal data to enable it to provide
its products and services to its customers and end users. The
personal data collected will generally include: company name,
company size and sector, individual contact names and job titles
for delivery, installation, support and billing, postal address,
telephone and fax numbers, e-mail addresses. Replica Software also
has access to personal data that is generated over the Replica
Software network including, but not limited to, long URL addresses
used by ReplicaNet, registration keys and network usage data.
In certain circumstances Replica Software may also collect financial
information about Replica Software customers and end users from
third parties to enable Replica Software to assess its risks in
granting credit terms and contact information about organisations
Replica Software considers may be interested in Replica Software
products and services.
3. How Does Replica Software Obtain Personal Data?
Replica Software obtains personal data in a number of ways including
from orders placed by customers and end users (whether by telephone,
fax or email or by application form); from enquiries made by existing
customers and potential customers, (including information gathered
at marketing events and via the Replica Software website); from
third party list brokers; from resellers who pass on personal
data to Replica Software about end users; and directly from the
Replica Software network.
4. How Does Replica Software Use The Personal Data It Holds?
4.1 Providing and Improving the Replica Software
Service
Most of Replica Software's use of personal data is necessary to
enable it to provide a service to its customers and its end users,
including order processing, delivery, installation and support
services as well as for invoicing and in order to answer general
customer enquiries. In addition, Replica Software may also use
personal data to improve on the level and type of service Replica
Software offers to its customers. As part of this interest in improving
the service provided Replica Software may process personal data
for the purposes of sales analysis and customer usage statistics.
4.2 Direct Marketing
Replica Software may from time to time inform its customers, end
users and potential customers about Replica Software and Replica
Software affiliate products and services and other information
Replica Software feels may be of interest.
Customers and other recipients of information from Replica Software
may indicate at the time they first place an order with Replica
Software whether or not they wish to receive such information or
at any later time by simply contacting Replica Software as indicated
in paragraph 9 below.
5. Does Replica Software Transfer Personal Data Overseas?
As Replica Software is part of a global organisation with local
operating servers and offices in a number of countries worldwide,
to fulfil its customer service obligations it is necessary for
Replica Software to transfer and process personal data outside
the country in which the personal data is collected. This will
include transfers to Replica Software affiliates based in the United
States and the United Kingdom. Prior to making any such transfer
Replica Software will put in place security procedures and firewalls
designed to prevent unauthorised use of or access to personal
data.
6. To Whom Does Replica Software Disclose Personal Data?
Replica Software will pass personal data within its internal departments
in order to fulfil sales and support obligations as well as to
finance departments to enable invoicing.
As a general rule, Replica Software does not disclose personal
data to unaffiliated third parties except where customer consent
has been obtained, where Replica Software is under an obligation
by law to disclose personal data or where Replica Software has
contracted with third parties to assist in providing services
to Replica Software customers such as for delivery, installation
and systems support services.
7. How Does Replica Software Protect the Personal Data
it Holds?
Replica Software takes customer confidentiality and security very
seriously. Replica Software has implemented appropriate internal
security procedures that restrict access to and disclosure of
personal data within Replica Software. These procedures will be
reviewed from time to time to determine whether they are being
complied with and are effective.
8. Customers' Rights
The law in certain jurisdictions (including countries within the
European Economic Area) gives individuals whose personal data
is held by Replica Software specific rights to access and rectify
personal data held about them. These include the right to:
8.1 obtain from Replica Software, for a prescribed
fee, confirmation that personal data is held, as well as a written
description of such personal data, the purpose(s) for which it
is being used, the source(s) of the personal data and details
of any recipients;
8.2 request the deletion or rectification of
personal data which is inaccurate; and
8.3 as explained in paragraph 4.2 above to
object to any unsolicited information sent by Replica Software
regarding promotions or new products and services.
9. Contact Details
If any individual wishes to contact Replica Software regarding
the personal data held about them or has any other question about
Replica Software's data privacy procedures, they should direct
an email to privacy@replicanet.com or send a letter to the direction
of "Replica Software Customer Services Department" at
the local Replica Software office.
10. Policy Updates
As part of Replica Software's commitment to compliance with data
privacy requirements, and to reflect changes in Replica Software's
operating procedures, Replica Software may update the terms of
this policy from time to time, and will post the revised policy
at http://www.replicanet.com/privacy.html
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