Support notes
Technical support and discussions are available at the online
discussion board.
Technical support is also provided by email. Initial consultation
on a bug or problem is free and not charged to the client. Technical
support and engineer time where there is a verified bug within ReplicaNet
or associated libraries or tools that need to be fixed for the client
is also free.
To fix or trouble shoot bugs or problems that are in client's code
and are not bugs within ReplicaNet the technical support assistance
rate is USD100 per man hour. Blocks of technical support can be
purchased in whole hours only and must be purchased before chargeable
work is carried out. Before any chargeable work is carried out our
engineers will agree with the client on a maximum amount of man
hours for each bug.
Unused whole chargeable hours can be refunded by request at the
end of each working month or kept on account ready for further chargeable
technical support queries.
Support request
Please complete the form below to email our technical support
department. Alternatively, you may email your technical request
directly to
info@replicanet.com.